Josh Clifton on Keeping Good Staff – The Customer Experience – Your Business Motto

We here at Hospitality Talk have spoken with a lot of movers and shakers within the industry. Now we’ve finally sat down and recorded one of our many fruitful conversations, this time discussing Josh’s new…Read more

Episode 9: Taking the Leap: Damian Griffiths on the Phenomenon of Doughnut Time and Making It in the Hospitality Business

If you haven’t heard of Damian Griffiths, you may have heard of one of the restaurants his company owns: Alfred & Constance, Les Bubbles, Alfredo’s, or Doughnut Time might ring a bell. Doughnut Time, especially,…Read more

Episode 8: Making Your Venue Instagram-able: Graham Charbonneau and Dave Bickmore on Great Café Design

Great food and superb service are key ingredients to success for anyone in the hospitality industry. But the design and ambiance of a space also contribute to success. Graham Charbonneau and Dave Bickmore, the guys…Read more

Episode 5: Change is Good: Shane Green on Adapting to the New World of Customer-Centred Service

Change is Good: Culture Hacker Shane Green’s Advice on Adapting to the New World of Customer-Centred Service It’s never been more exciting to be in the hotel industry, according to Shane Green. With the rapid…Read more

Episode 3: The World Barista Champion Sasa Sestic’s Secrets of Success

  [caption id="attachment_1801" align="alignnone" width="960"] Sasa with the world barista champion trophy[/caption] Bringing the Best Coffee from Bean to Brew – Sasa Sestic’s Secrets of Success It’s been a long hard road to success for…Read more